FAQ
Frequently asked questions
Straight answers about how moving brokers work, what your move will cost, and how to protect yourself when hiring any moving company — including us.
What is a moving broker, and how is that different from a moving company?
A moving broker arranges the transportation of your household goods; a moving company (motor carrier) owns the trucks and performs the move. As a licensed broker, we don’t transport goods ourselves — we use our carrier network and industry knowledge to find you a licensed, insured mover at a competitive price, then coordinate the move from booking through delivery. Federal law requires both brokers and interstate carriers to register with the FMCSA.
Why use a broker instead of calling moving companies directly?
One call instead of ten. We gather competitive estimates from carriers we already know and have vetted, which typically saves both time and money — especially on long-distance moves, where prices for the same move can vary widely. You also get a single point of contact who advocates for you if anything needs sorting out along the way.
How do estimates work? What’s the difference between binding and non-binding?
A binding estimate fixes the price based on the inventory and services listed on it — the price only changes if you add items or services. A non-binding estimate is the carrier’s best guess, and your final cost is based on the actual weight of your shipment. We’ll walk you through which type your carrier is offering and what it means before you book. Accurate inventories make accurate estimates, so we’ll help you build a complete list.
Do I pay a deposit? When do I pay for the move?
Booking through us typically involves a deposit that reserves your carrier and dates, with the balance paid to the carrier per the terms on your estimate — usually a portion at pickup and the remainder at delivery. Every fee is disclosed in writing before you commit. Be wary of any company that demands a large cash deposit upfront; that’s a well-known red flag in this industry.
How do you choose the carriers in your network?
Every carrier must hold active FMCSA operating authority, maintain federally required insurance, and pass our review of their safety record and complaint history. We also track how they perform on moves we arrange, and we stop working with carriers that don’t meet our standards.
Is my stuff insured during the move?
Interstate carriers are required to include basic released-value protection (60 cents per pound per item) at no extra charge, and to offer full-value protection for an additional cost. For high-value items, third-party insurance is also available. We’ll explain the options so you can choose the coverage that fits your belongings.
How do I avoid moving scams?
Verify that any broker or mover is registered with the FMCSA (you can search their USDOT or MC number at fmcsa.dot.gov), get every estimate in writing, and be suspicious of quotes that are dramatically lower than the rest or of companies that demand large cash deposits. The FMCSA’s “Protect Your Move” site is an excellent independent resource — we link to it in our footer, and we encourage you to look us up there too.
What areas do you serve?
We arrange moves across all 48 contiguous states — long-distance, interstate, and local coordination in most major metro areas. If you’re moving somewhere unusual, ask: our network is broad.
Independent resources worth reading
The FMCSA (the federal agency that regulates interstate moving) publishes free consumer guides. We recommend them to every customer:
Still have questions?
Call us at (307) 667-0769 — a coordinator will give you straight answers, whether or not you book with us.